Frequently Asked Questions

When is my order prepared?

We prepare orders from Monday to Friday (except holidays). Whenever possible, orders placed before 12:00 PM will be prepared the same business day. Orders placed outside this time will be prepared the next business day.

How long does my order take to arrive?

Estimated delivery time is 24 to 48 business hours in mainland Spain and 3 to 4 business days for the rest of Europe, starting from order dispatch. As soon as the courier picks up your package, you will receive an email with your tracking number.

Where do you ship to?

We currently ship to Spain, Germany, Austria, Belgium, Denmark, Finland, France, Italy, the Netherlands, Portugal and Sweden.

At this time, we do not ship to the Canary Islands, Ceuta, Melilla or other international destinations.

How can I track my order?

All our shipments include a tracking number. You will receive an email with all the information you need to check the status of your order.

What happens if my order arrives damaged or incorrect?

If your order has any issue, write to us at info@algra.cafe within 24 hours of receiving it. We will review your case and offer you the most suitable solution as soon as possible.

Can I modify or cancel my order?

Yes, as long as the order has not yet been prepared or dispatched. If you need to make any changes, contact us as soon as possible and we will do everything we can to help you.

How should I store my coffee?

We recommend storing coffee in its original bag, tightly closed and away from light, heat and humidity. To fully enjoy its aromatic expression, it is best to consume it within the days following opening.

Need help?

If you have any questions about your order or our coffees, we will be happy to help you.